{"id":10,"date":"2026-08-31T10:43:57","date_gmt":"2026-08-31T10:43:57","guid":{"rendered":"https:\/\/goulibeur.flywheelsites.com\/?page_id=10"},"modified":"2026-08-31T10:46:03","modified_gmt":"2026-08-31T10:46:03","slug":"politique-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/goulibeur.com\/en\/politique-retour-et-remboursement\/","title":{"rendered":"Politique de Retours et de Remboursements"},"content":{"rendered":"[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.8&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<h3 data-path-to-node=\"4\">Politique de Retours et de Remboursements<\/h3>\n<p data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Aper\u00e7u<\/b><\/p>\n<p data-path-to-node=\"5\">Notre politique de retours et de remboursements est valable 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pourrons malheureusement pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n<p data-path-to-node=\"6\">Pour pouvoir b\u00e9n\u00e9ficier d\u2019un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l\u2019avez re\u00e7u. Il doit obligatoirement \u00eatre dans son emballage d\u2019origine et non ouvert.<\/p>\n<p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">Exceptions et articles non retournables<\/b><\/p>\n<p data-path-to-node=\"7\">Plusieurs types de produits ne peuvent pas \u00eatre retourn\u00e9s. En raison de la nature de nos produits (produits alimentaires), nous n&rsquo;acceptons pas les retours de biscuits ou autres gourmandises dont l&#8217;emballage a \u00e9t\u00e9 descell\u00e9 ou ouvert, pour des raisons \u00e9videntes d&rsquo;hygi\u00e8ne et de s\u00e9curit\u00e9 alimentaire.<\/p>\n<p data-path-to-node=\"8\">Autres articles non retournables :<\/p>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\">Cartes-cadeaux (si vous en proposez)<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\">Articles sold\u00e9s ou en promotion sp\u00e9ciale<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"10\">Pour finaliser votre retour, nous exigeons un re\u00e7u ou une preuve d\u2019achat.<\/p>\n<p data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">Remboursements partiels<\/b><\/p>\n<p data-path-to-node=\"11\">Il existe certaines situations o\u00f9 seuls des remboursements partiels peuvent \u00eatre accord\u00e9s (le cas \u00e9ch\u00e9ant) :<\/p>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\">Tout article qui n\u2019est pas dans son \u00e9tat d\u2019origine, qui est endommag\u00e9 ou auquel il manque des \u00e9l\u00e9ments pour des raisons qui ne sont pas dues \u00e0 une erreur de notre part.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\">Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Remboursements<\/b><\/p>\n<p data-path-to-node=\"13\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons bien re\u00e7u votre article. Nous vous informerons \u00e9galement de l\u2019approbation ou du refus de votre remboursement. Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, dans un d\u00e9lai de quelques jours.<\/p>\n<p data-path-to-node=\"14\" id=\"p-rc_5f38b9a295f6a39b-29\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Remboursements en retard ou manquants<\/b><\/p>\n<p data-path-to-node=\"14\">Si vous n\u2019avez pas encore re\u00e7u votre remboursement, veuillez d\u2019abord rev\u00e9rifier votre compte bancaire. Contactez ensuite la soci\u00e9t\u00e9 \u00e9mettrice de votre carte de cr\u00e9dit, car il peut s\u2019\u00e9couler un certain temps avant que votre remboursemen<span class=\"citation-221 citation-end-221\">t ne soit officiellement affich\u00e9.<source-footnote ng-version=\"0.0.0-PLACEHOLDER\" _nghost-ng-c4287379817=\"\"><sup _ngcontent-ng-c4287379817=\"\" class=\"superscript\" data-turn-source-index=\"1\"><\/sup><\/source-footnote><\/span> <span class=\"citation-220 citation-end-220\">Contactez ensuite votre banque. Il y a souvent un d\u00e9lai de traitement avant qu&rsquo;un remboursement ne soit visible sur votre compte.<source-footnote ng-version=\"0.0.0-PLACEHOLDER\" _nghost-ng-c4287379817=\"\"><sup _ngcontent-ng-c4287379817=\"\" class=\"superscript\" data-turn-source-index=\"2\"><\/sup><\/source-footnote><\/span> <span class=\"citation-219 citation-end-219\">Si vous avez effectu\u00e9 toutes ces d\u00e9marches et que vou<source-footnote ng-version=\"0.0.0-PLACEHOLDER\" _nghost-ng-c4287379817=\"\"><sup _ngcontent-ng-c4287379817=\"\" class=\"superscript\" data-turn-source-index=\"3\"><\/sup><\/source-footnote><\/span>s n\u2019avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l&rsquo;adresse suivante : <a href=\"mailto:contact@goulibeur.com\">contact@goulibeur.com<\/a><\/p>\n<p data-path-to-node=\"14\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">Articles sold\u00e9s<\/b><\/p>\n<p data-path-to-node=\"14\">Seuls les articles au prix standard peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ne sont malheureusement pas remboursables.<\/p>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"16\" id=\"p-rc_5f38b9a295f6a39b-30\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">\u00c9changes<\/b><\/p>\n<p data-path-to-node=\"16\">Nous ne rempla\u00e7ons les articles que s\u2019ils sont d\u00e9fectueux ou endommag\u00e9s lors de la r\u00e9ception. Si vous devez \u00e9changer un article contre le m\u00eame produit, envoyez-nous un e-mail \u00e0\u00a0<a href=\"mailto:contact@goulibeur.com\">contact@goulibeur.com<\/a><button _ngcontent-ng-c790596476=\"\" cdkoverlayorigin=\"\" class=\"button multiple-button ng-star-inserted\" aria-label=\"Afficher les d\u00e9tails de la source. Appuyer sur Entr\u00e9e pour ouvrir la bo\u00eete de dialogue des sources.\"><\/button><b data-path-to-node=\"17\" data-index-in-node=\"0\"><span class=\"citation-217 citation-end-217\"><\/span><\/b><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"18\"><b data-path-to-node=\"18\" data-index-in-node=\"0\">Exp\u00e9dition des retours<\/b><\/p>\n<p data-path-to-node=\"18\">Pour retourner votre produit, vous devez l&rsquo;envoyer par voie postale \u00e0 l&rsquo;adresse suivante : <a href=\"https:\/\/www.google.com\/maps\/place\/\/data=!4m2!3m1!1s0x47fdbdbfc846aec3:0x742d1cd604a3b85a?sa=X&amp;ved=1t:8290&amp;ictx=111\" data-url=\"\/maps\/place\/\/data=!4m2!3m1!1s0x47fdbdbfc846aec3:0x742d1cd604a3b85a?sa=X&amp;ved=2ahUKEwjElJeX1MqWAxXGBfsDHeGNJqAQ4kB6BAgJEAA\" ping=\"\/url?sa=t&amp;source=web&amp;rct=j&amp;opi=89978449&amp;url=\/maps\/place\/\/data%3D!4m2!3m1!1s0x47fdbdbfc846aec3:0x742d1cd604a3b85a%3Fsa%3DX%26ved%3D1t:8290%26ictx%3D111&amp;ved=2ahUKEwjElJeX1MqWAxXGBfsDHeGNJqAQ4kB6BAgkEAM\" tabindex=\"0\"><span>10 Rue Victor Grignard, 86000 Poitiers<\/span><\/a><\/p>\n<p data-path-to-node=\"19\">Il vous incombera de payer vos propres frais d\u2019exp\u00e9dition pour le retour de votre article. Les frais d\u2019exp\u00e9dition initiaux ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour (si nous les avons avanc\u00e9s) seront d\u00e9duits de votre remboursement.<\/p>\n<p data-path-to-node=\"20\">Selon l\u2019endroit o\u00f9 vous vivez, le d\u00e9lai d&rsquo;acheminement de votre produit \u00e9chang\u00e9 peut varier.<\/p>\n<p data-path-to-node=\"21\">Si vous retournez des articles de valeur, nous vous conseillons d\u2019utiliser un service d\u2019exp\u00e9dition avec suivi ou de souscrire \u00e0 une assurance d&rsquo;exp\u00e9dition. Nous ne pouvons pas garantir que nous recevrons l&rsquo;article que vous nous retournez.<\/p>\n<p data-path-to-node=\"22\"><b data-path-to-node=\"22\" data-index-in-node=\"0\">Besoin d\u2019aide ?<\/b> Contactez-nous \u00e0 <b data-path-to-node=\"22\" data-index-in-node=\"33\">contact@goulibeur.com<\/b> pour toute question relative aux retours et aux remboursements.<\/p>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Politique de Retours et de Remboursements Aper\u00e7u Notre politique de retours et de remboursements est valable 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pourrons malheureusement pas vous offrir un remboursement complet ou un \u00e9change. Pour pouvoir b\u00e9n\u00e9ficier d\u2019un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de Retours et de Remboursements - Goulibeur<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/goulibeur.com\/en\/politique-retour-et-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de Retours et de Remboursements - Goulibeur\" \/>\n<meta property=\"og:description\" content=\"Politique de Retours et de Remboursements Aper\u00e7u Notre politique de retours et de remboursements est valable 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pourrons malheureusement pas vous offrir un remboursement complet ou un \u00e9change. 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